Support triage agent
Draft replies from knowledge base with mandatory human send — first-response time down, tone consistent. (Placeholder case.)
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Service
AI & automation
Practical model hooks, agents, and workflow automation — useful and measurable, not slideware.
Capabilities
- Retrieval and tool-using assistants grounded in your data
- Workflow automation with human checkpoints
- Eval harnesses so quality does not drift silently
- Cost and latency budgets treated as first-class
Cases (placeholder)
Invoice exception bot
Flagged mismatched POs before finance touched them; false-positive rate tracked weekly. (Placeholder case.)
Ops runbook assistant
On-call gets ranked playbook steps with links to dashboards — fewer tribal-knowledge pages. (Placeholder case.)
Work method
- Prove value — one narrow workflow
- Instrument — evals, cost, latency
- Guardrails — human-in-the-loop where needed
- Scale — only after the numbers hold